Today’s customer support email to a company I actually like.
I am trying to “Subscribe & Save” to several items on your site. I was brought to the “Subscribe & Save” idea through your flyer in a previous order:
- “FREE SHIPPING on all orders”
- “All Subscribe & Save orders ship for free. Always.”
So I went to your site looking for things to subscribe to. Seemed convenient! Unfortunately the guaranteed free shipping on all orders is clearly either not working or a lie in advertising. I doubt Amazon would blatantly lie, so I’m wondering what’s wrong?
Basically, if I subscribe to any products under $25, the free shipping is not registering. Example products:
I scoured your FAQ and I have not seen anything specifying that a product must qualify for Super Saving shipping to be shipped free under “Subscribe & Save.” In all of Amazon’s written documentation on the “Subscribe & Save” program, it is very explicit about there being free shipping on all orders and that there are no hidden fees and no penalties.
So, my question is why is the confirmation form saying I will be charged for shipping on “Subscribe & Save” subscriptions under $25?
I first called Amazon. Eventually the CSR tired of me. When I gave him the choice of either (a) Amazon’s system is botched or (b) Amazon is lying in their advertising, he said that Amazon was lying. I actually think its something more subtle. Like perhaps under $25 “Subscribe & Save” orders are free shipping only on shipments following the first one. I could see this being done to keep people from subscribing to get free shipping and then immediately cancelling the subscription.
Comment (1)
I’d be curious to hear how this turns out, this service sounds worthwhile. I googled it to see if anyone else had a similar experience and found a couple of old posts stating that it needed to be $25 to get the free shipping. I wonder if they changed the policy before their application.
Regardless, I would expect better from Amazon.